for the sale of goods through goods sold online at the web address www.greencityguide.cz.

By accessing or make purchases of goods rom this website you agree to be bound by these Terms and Conditions (“terms”). If you disagree with any part of the terms then you may not access or make purchases from the website.


1.1 This website is operated by Prague Green City Guide (hereinafter referred to as the “seller”), represented by Aneta Hebrová, ID No. 01592858, registered in the Trade Register kept by the Municipal Authority in Kralupy nad Vltavou. On this site, the terms “our”, “us” and “we” refer to the Seller. All information and products offered on this website are available to you, the user, upon the condition of agreement with the Terms and Conditions stated here. You can review the most current version of these Terms and Conditions at any time on this web page.

1.2 These Terms and Conditions are regulated in accordance with Section 1751 (1) of the Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), the mutual rights and obligations of the parties arising out of or in connection with the purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the seller and another physical (hereinafter referred to as the Buyer”) via the Prague Green City Guide online store. The online shop is operated by the seller on a website located at www.greencityguide.cz (hereinafter referred to as the “website”) through the web interface (hereinafter referred to as the “web interface of the store”).

1.3 Provisions derogating from the Terms and Conditions may be negotiated in the Purchase Agreement. Distinctive arrangements in the sales contract take precedence over the provisions of the Terms and Conditions.

1.4 The Terms and Conditions are an integral part of the Purchase Agreement.

1.5 The seller may change or edit the wording of the Terms and Conditions. This provision is without prejudice to the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

1.6 The rights and obligations established between the buyer and the seller shall be governed by Czech law.

1.7 Our web store is hosted by WordPress using the Woocommerce plugin.


2.1 All presentations of the goods placed in the web interface of the store are informative and the Seller is not obliged to conclude a purchase contract for these goods. Section 1732 (2) of the Civil Code does not apply.

2.2 The web interface of the store contains information about the goods, including the indication of the prices of the individual goods. Prices of goods are quoted including value added tax and all related fees. This provision does not limit the seller’s ability to conclude a purchase contract for individually negotiated terms.

2.3 The web interface of the store also contains information on the costs associated with packing and delivery of goods.

2.4 In order to order the goods, the buyer will fill in the order form in the web interface of the store. This data is used only for the processing of orders and will under no circumstances by used for other purposes, as stated in our Privacy Policy. The order form contains, in particular, information about:

2.4.1 ordered goods (the ordered goods “put” by the buyer into the electronic shopping cart of the web interface of the store),

2.4.2. Information on the costs associated with the supply of goods (collectively referred to as “the order”).

2.4.3. Name, e-mail address, mailing address, and phone number of the buyer

2.5 Before sending the order to the seller, the buyer is allowed to check and modify the data entered by the buyer in the order, even with regard to the buyer’s ability to detect and correct errors occurring when entering the data into the order. The buyer sends the order to the seller by clicking the “Pay” button. On receipt of the order, the Seller will acknowledge receipt of the receipt to the buyer by e-mail, to the buyer’s email address listed in the user account or in the order (hereinafter referred to as the “buyer’s electronic address”).

2.6 The seller is always entitled to ask the buyer for additional confirmation of the order (for example, in writing or by telephone), depending on the nature of the order (quantity of goods, purchase price, estimated transport costs).

2.7 The contractual relationship between the seller and the buyer arises from delivery by payment to the buyer via the payment gateway or Paypal.

2.8 The buyer agrees to use remote means of communication when making a purchase agreement. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of a purchase contract (costs of Internet connection, telephone call costs) are borne by the buyer himself, which does not differ from the basic rate.


3.1 The buyer may pay the buyer’s cost of goods and any costs associated with delivering the goods under the Purchase Agreement in the following ways:

non-cash via the PayPal payment system;

cashless payment card.

3.2 Together with the purchase price, the buyer is also required to pay the seller the costs associated with the packaging and delivery of the goods at the agreed rate. Unless otherwise specified, the purchase price and the costs associated with the delivery of the goods are further understood.

3.3 Regardless of your chosen payment method, we are always entitled to demand payment of the full purchase price before shipping the goods.

3.4 Any discounts on the price of the goods provided by the seller to the buyer can not be combined.

3.5 If it is customary in the course of trade or if it is stipulated by generally binding legal regulations, the seller shall issue a tax document – invoice to the Buyer in respect of payments made under the Purchase Contract. The seller is not a taxpayer of value added tax. The invoice will be issued by the seller to the buyer after payment of the price of the goods and will be sent in electronic form to the buyer’s electronic address.

3.6 The seller has the right to change prices without notice.


4.1. The buyer has the right to withdraw from the Purchase Contract in accordance with Section 1829 (1) of the Civil Code, up to fourteen (14) days after receipt of the goods. The withdrawal from the sales contract must be sent to the seller within the time limit specified in the previous sentence. Withdrawal from the sales contract can be sent by the buyer to the seller’s e-mail address info@greencityguide.cz.

4.2 In the event of withdrawal from the Purchase Agreement in accordance with Article 4.1 of the Terms and Conditions, the Purchase Agreement shall be canceled. The goods must be returned to the seller within 14 (fourteen) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of the goods to the seller, even if the goods can not be returned by their normal postal route.

4.4 In the event of withdrawal under Article 5.2 of the Terms and Conditions of Sale, the seller shall return the funds received from the Buyer within 14 (fourteen) days of withdrawal from the Purchase Agreement. However, if a full refund is to be made, goods must be returned in original condition and may not be used or damaged in any way. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or shows that the goods have been dispatched to the seller.

4.6 Upon receipt of the goods by the buyer, the seller shall return the purchase price to the buyer without undue delay, to the buyer’s account.


5.1 If a nonstandard mode of delivery of goods is agreed upon by the buyer’s special request, the buyer bears the risk and any additional costs associated with this mode of transport.

5.2 If the seller is required to deliver the goods to a place specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery.

5.3 If, for reasons of buyer’s need, it is necessary to deliver the goods repeatedly or in a manner other than that stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods.

5.4 When the goods are taken over from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, notify the carrier without undue delay. In the event of a violation of the packaging indicating unauthorized entry into the consignment, the buyer is not required to accept delivery of the consignment from the carrier.

5.5 Other parties’ rights and obligations in the carriage of goods may alter the seller’s special delivery terms when the seller is issued.


6.1 The rights and obligations of the parties to the rights of faulty performance are governed by applicable generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

6.2 The seller is responsible to the purchaser for the goods having no defects. In particular, the seller ensures to the buyer that at the time the buyer took over the goods:

6.2.1. The goods have characteristics that the parties have negotiated and, in the absence of an arrangement, possess such characteristics as the seller or the manufacturer has described or which the buyer expects with regard to the nature of the goods and how they are advertised,

6.2.2 the goods are fit for the purpose which the seller indicates or to which goods of this type are normally used,

6.2.3 the goods correspond to the quality or performance of the agreed sample or original if the quality or design has been determined according to the agreed sample or original,

6.2.4 the goods are in the appropriate quantity, degree or weight and

6.2.5 the goods comply with legal requirements.

6.3 The provisions of Article 6.2 of the Business Terms and Conditions do not apply to goods sold at a lower price for a defect for which a lower price has been agreed for the wear and tear of goods caused by their normal use, takeover by buyers, or if it results from the nature of the goods.


7.1 The buyer acquires ownership of the goods by paying the full purchase price of the goods.

7.2 The seller is not bound by any Code of Conduct in relation to the buyer within the meaning of Section 1826 (1) e) the Civil Code.

7.3 Out-of-court complaint handling is provided by the seller via the electronic address info@greencityguide.cz. Buyer information will be sent to the buyer’s electronic address.

7.4 The seller is authorized to sell goods on the basis of a trade license. The trade license is carried out within the scope of its competence by the relevant Trade Licensing Office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection exercises, among other things, the supervision of the observance of Act No. 634/1992 Coll., On Consumer Protection, as amended.

7.5 The buyer hereby takes on the risk of changing the circumstances within the meaning of Section 1765 (2) of the Civil Code.


8.1 The protection of the buyer’s personal data, which is a natural person, is provided by Act No. 101/2000 Coll., On the Protection of Personal Data, as amended.

8.2 The buyer agrees to process these personal data: name and surname, address, e-mail address and telephone number (collectively, all as “personal data”).

8.3 The buyer agrees to the processing of the personal data listed in Article 8.2 of the Terms and Conditions by the seller for the purpose of realizing the rights and obligations of the Purchase Agreement.

8.4 The buyer acknowledges that he is obliged to state his / her personal data when ordering from the web interface of the store) correctly and truthfully and that he is obliged to inform the seller of any change in his personal information without undue delay.

8.5 By processing the buyer’s personal data, the seller may assign a third party as processor. In addition to persons transporting goods, personal data will not be passed on to third parties by the seller without the buyer’s prior consent.

8.6 Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in a printed form in a non-automated manner.

8.7 The buyer confirms that the personal data provided are accurate and that he has been advised that this is a voluntary provision of personal data.

8.8 Should the buyer believe that the seller or processor (Article 9.5) carries out the processing of his or her personal data contrary to the protection of the buyer’s private and personal life or in violation of the law, especially if personal data are inaccurate with with regard to the purpose of their processing, may:

8.8.1 ask the seller or processor for an explanation,

8.8.2 require the seller or processor to remove the resulting data.

8.9 If the buyer requests information on the processing of his or her personal data, the seller is required to pass on this information. The seller has the right to provide information under the previous sentence to request reasonable compensation not exceeding the costs necessary to provide the information.


9.1 The buyer agrees to send information related to the seller’s goods, services or business to the buyer’s electronic address and agrees to send the seller’s sales notes to the buyer’s electronic address.

9.2 The buyer agree to store cookies on their computer. If the purchase on the website is possible and the seller’s obligations under the purchase contract are fulfilled without the so-called cookies being stored on the purchaser’s computer, the buyer may withdraw the consent under the previous sentence at any time.


10.1 The goods ordered under the Purchase Contract may be delivered to the buyer’s electronic address.


11.1 If a relationship based on a sales contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer’s rights under generally binding legal regulations.

11.2. If any provision of the Terms and Conditions is invalid or ineffective, or becomes a provision, the provision of which renders the provision as inappropriate as possible approximates to invalid clauses. The invalidity or ineffectiveness of one provision is without prejudice to the validity of the other provisions.

11.3 The Purchase Agreement, including the Terms and Conditions, is archived by the seller in electronic form and is not accessible.

11.4 If the buyer has any questions about these terms, please contact the seller using the following contact details:

Address: Lesní 152, 250 70 Postřižín

E-mail address: info@greencityguide.cz

Phone: +420 775 263 883


Last updated: June 12, 2018


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